While manual accessibility testing a form wizard, HTML5 article tags were announced by the screen reader. This confused our participant on every step!
In September 2018 I conducted manual accessibility testing on the first iteration of member registration as a form wizard. This was my lightning talk.
I designed 4 mobile improvements to a registration form. These UX improvements make it faster to complete, easier to fill out, and increase data accuracy.
In January 2018, I created a service blueprint exposing inefficient and painful internal processes of how the business delivers membership.
To measure the user experience of Deakin Library Search, I adapted Happiness Tracking Surveys. Data analysis can inform decisions to optimise experiences.