Results of accessibility testing a multi-channel form wizard
In September 2018 I conducted manual accessibility testing on the first iteration of member registration as a form wizard. This was my lightning talk.
4 Mobile form improvements for better UX – registration
I designed 4 mobile improvements to a registration form. These UX improvements make it faster to complete, easier to fill out, and increase data accuracy.
Service blueprint shows the pains of delivering membership
In January 2018, I created a service blueprint that showed the inefficient internal processes of how the business was delivering membership.
Happiness tracking to measure the user experience
I used Happiness Tracking Surveys to measure the experience of Deakin Library Search. Analysis guides decisions for continuous improvement.
