Accessibility testing a multi-channel form wizard

I gave a lightning talk as part of World Interaction Design Day #IxDD at the Melbourne Web Accessibility and Inclusive Design meetup in September 2018. From plastic cards to form wizard Before September 2018, Become a Library member was a single page web form that dumped everyone’s input into a holding bay in a database. […]

Current state of becoming a Library member

In January 2018, I began my new role as Digital User Experience Manager in the Digital Experience team at State Library Victoria. My first task was to map the current experience of joining the Library to attain free membership, both from offsite and onsite. Short of emotional data and user pain points, I relied on […]