In January 2018, I created a service blueprint that showed the inefficient internal processes of how the business was delivering membership.
Category: Portfolio
Happiness tracking to measure the user experience
I used Happiness Tracking Surveys to measure the experience of Deakin Library Search. Analysis guides decisions for continuous improvement.
Empathy building by sharing personas
Personas help us write, design and develop with users aims in mind. We use them to learn about our users and start to build empathy for their goals.