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Vernon Fowler

Designing inclusive and engaging digital experiences

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Tag: processes

Service blueprint shows the pains of delivering membership

In January 2018, I created a service blueprint showing inefficient internal processes of how the business delivers membership.

Published 29 January, 2018
Categorized as Portfolio Tagged flow, processes, self-service, service blueprint

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accessibility continuous improvement CSS design system empathy flow forms HTML inclusive design interaction design mobile prioritise processes prototyping public speaking self-service service blueprint testing usability user interfaces user research wireframing workshop

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