In January 2018, I created a service blueprint showing inefficient internal processes of how the business delivers membership.
Category: Portfolio
Happiness tracking to measure the user experience
To measure the user experience of Deakin Library Search, I adapted Happiness Tracking Surveys. Data analysis can inform decisions to optimise experiences.
Empathy building by sharing personas
Personas help us write, develop and design with users aims in mind. Empathy maps may be better suited to build both emotional and cognitive empathy.