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Vernon Fowler

Designing inclusive and engaging digital experiences

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Category: Portfolio

Service blueprint shows the pains of delivering membership

In January 2018, I created a service blueprint showing inefficient internal processes of how the business delivers membership.

Published 29 January, 2018
Categorized as Portfolio Tagged flow, processes, self-service, service blueprint

Happiness tracking to measure the user experience

I used Happiness Tracking Surveys to measure the user experience of Deakin Library Search. Analysis guides decisions for continuous improvement.

Published 14 December, 2017
Categorized as Portfolio Tagged continuous improvement, user research

Empathy building by sharing personas

initial 4 student personas

Personas help us write, develop and design with users aims in mind. Empathy maps may be better suited to build both emotional and cognitive empathy.

Published 20 August, 2014
Categorized as Portfolio Tagged empathy

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accessibility continuous improvement CSS design system empathy flow forms HTML inclusive design interaction design JavaScript mobile navigation prioritise processes prototyping public speaking self-service service blueprint testing usability user interfaces user research wireframing workshop

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