I designed 4 mobile improvements to a registration form. These UX improvements make it faster to complete, easier to fill out, and increase data accuracy.
Service blueprint shows the pains of delivering membership
In January 2018, I created a service blueprint showing inefficient internal processes of how the business delivers membership.
Happiness tracking to measure the user experience
I used Happiness Tracking Surveys to measure the experience of Deakin Library Search. Analysis guides decisions for continuous improvement.