The future state delete flow puts users in control, empowers them with timely relevant information, and provides visibility of system status.
Tag: flow
Creating form navigation for a web prototype
How to create navigation between steps of a prototype registration form using semantic HTML for CSS selectors and patterns for backlinks and flow branching.
Service blueprint shows the pains of delivering membership
In January 2018, I created a service blueprint that showed the inefficient internal processes of how the business was delivering membership.