Solving grid design problems helps Coles address accessibility issues, improve experiences for users, and avoid discrimination law suits.
Tag: user research
Results of accessibility testing a multi-channel form wizard
In September 2018 I conducted manual accessibility testing on the first iteration of member registration as a form wizard. This was my lightning talk.
Happiness tracking to measure the user experience
I used Happiness Tracking Surveys to measure the experience of Deakin Library Search. Analysis guides decisions for continuous improvement.