Solving grid design problems helps Coles address accessibility issues, improve experiences for users, and avoid discrimination law suits.
Tag: research
Results of accessibility testing a multi-channel form wizard
In September 2018 I conducted manual accessibility testing on the first iteration of member registration as a form wizard. This was my lightning talk.
Happiness tracking to measure the user experience
I used Happiness Tracking Surveys to measure the experience of Deakin Library Search. Analysis guides decisions for continuous improvement.
Empathy building by sharing personas
Personas help us write, design and develop with users aims in mind. We use them to learn about our users and start to build empathy for their goals.